Correction policy
Last updated 28 Aug 2026We want the register to be accurate. This page explains what we will correct, what we will not, and how long it takes.
What we correct
- Errors of fact — a wrong phone number, address, registration number, or service area — when you send the correct information or a link to it.
- Out-of-date figures, once the current figure is verified.
- Misattributed reviews, projects or credentials.
What we do not do
- Remove accurate information because a company dislikes it.
- Change a company level, a Best Rated position or an assessment score on request. Those follow the method.
- Take a company off the register to settle a dispute, unless the listing itself is shown to be inaccurate.
How to send one
Use the “Report an error” button on the company’s profile, or the contact form with the reason set to a correction. Corrections of fact are usually actioned within two working days, and we log what changed.